Terms of service

Welcome to Zid & Flo. These Terms of Service govern your use of our website and your purchase of products from our store. By accessing our website or placing an order, you agree to these Terms.

1. General

This website is operated by Zid & Flo. Throughout the site, the terms “we,” “our,” and “us” refer to Zid & Flo. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service and any related policies referenced on our website.

2. Products and Availability

We aim to present our products, colors, designs, and details as accurately as possible. However, actual colors and appearance may vary slightly depending on lighting, photography, and screen settings.

All products are subject to availability. We reserve the right to limit quantities, update product details, modify pricing, or discontinue products at any time without prior notice.

3. Pricing and Payments

All prices are listed in INR unless stated otherwise. Applicable taxes, if any, are charged or included as shown at checkout.

We reserve the right to correct pricing errors, inaccuracies, or omissions at any time. Payment must be completed through the payment methods made available on our website.

4. Orders

Once you place an order, you will receive an order confirmation. This confirmation does not guarantee final acceptance of the order.

We reserve the right to cancel, refuse, or limit any order in cases including but not limited to:

  • product unavailability
  • incorrect pricing or product information
  • suspected fraud or misuse
  • incomplete or incorrect customer details
  • payment issues

If your order is cancelled after payment, the applicable refund will be processed to the original payment method.

5. Shipping and Delivery

We aim to process and dispatch orders within the timeline communicated on our website. Delivery timelines are estimates and may vary depending on location, courier service, weather conditions, public holidays, or other factors beyond our control.

We are not responsible for delays caused by incorrect shipping details provided by the customer or by courier-related issues outside our reasonable control.

6. Returns, Refunds, and Exchanges

Our returns, refunds, and exchanges are governed by our Refund Policy.

We do not accept returns for change of mind or preference.

Refunds are only applicable for products received in a damaged condition, subject to our policy requirements.

Exchanges are only applicable for eligible size issues, subject to our policy requirements and stock availability.

Please read our Refund Policy carefully before placing an order.

7. Coupon Terms

This ₹200 coupon is issued only to the first 10 eligible Drop-1 customers after successful purchase verification. The coupon is valid on the customer’s next order only, must be redeemed through the same account used for the original qualifying purchase, and is limited to one coupon per customer. It is single-use only, cannot be combined with other offers or discount codes, and will become void if the original qualifying order is cancelled, refunded, or found to be ineligible. Zid & Flo reserves the right to verify eligibility and refuse misuse, duplicate claims, or unauthorised transfers.

8. Customer Responsibilities

By using our website, you agree to provide current, complete, and accurate information for all purchases and account-related activity.

You are responsible for ensuring that:

  • your order details are correct
  • your shipping address and phone number are accurate
  • you review the size chart before placing your order
  • you do not misuse our website or services

9. Intellectual Property

All content on this website, including but not limited to logos, designs, graphics, images, text, branding, product names, and other materials, is the property of Zid & Flo or is used with permission.

You may not copy, reproduce, distribute, modify, publish, or exploit any part of this website or its content without our prior written consent.

10. Prohibited Use

You may not use our website:

  • for any unlawful purpose
  • to violate any applicable laws or regulations
  • to interfere with or disrupt website security or functionality
  • to attempt fraudulent transactions
  • to misuse our content, branding, or services

We reserve the right to restrict or terminate access to our website for any user who violates these Terms.

11. Limitation of Liability

To the fullest extent permitted by law, Zid & Flo shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.

Our liability, where applicable, shall be limited to the amount paid by you for the relevant order.

12. Third-Party Services

Certain services on our website, such as payment processing or shipping integrations, may be provided by third parties. We are not responsible for the policies, practices, or service interruptions of such third-party providers.

13. Changes to Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, policies, or legal obligations. Any updates will be posted on this page with the revised “Last updated” date.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in relation to the use of this website or purchases made through it shall be subject to the jurisdiction of the courts of Kolkata, West Bengal.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: zidandflo.support@gmail.com