Privacy policy

At Zid & Flo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, place an order, or otherwise interact with us.

Our store is hosted on Shopify, which helps us operate our website, checkout, and related services.

Information We Collect

When you use our website, we may collect personal information such as:

your name
billing and shipping address
phone number
email address
payment and transaction details
order history and purchase activity
messages or information you share when contacting us
device, browser, IP address, and website usage information

How We Collect Information

We may collect information:

directly from you when you place an order, contact us, or provide details on our website
automatically through cookies, browser data, and similar technologies when you use our website
from service providers who help us operate our store, including payment and shipping partners

How We Use Your Information

We use your information to:

process and fulfill your orders
manage payments, deliveries, exchanges, and customer support
send order updates and service-related communication
improve our website, products, and shopping experience
detect fraud, misuse, and security issues
send promotional messages if you have chosen to receive them
comply with legal and regulatory obligations

How We Share Your Information

We may share your information only where necessary with:

Shopify and service providers that help operate our store
payment gateway providers
shipping and fulfillment partners
analytics, support, and technology providers
legal or government authorities where required by law

We do not sell your personal information.

Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website, and support analytics and marketing. You can manage cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites or platforms. If you visit those websites, their own privacy policies and terms will apply. We are not responsible for the privacy or content of third-party websites.

Data Security

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal and operational requirements. You may also opt out of promotional emails or messages at any time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal obligations. Any updates will be posted on this page with the revised “Last updated” date.

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Email: zidandflo.support@gmail.com